Platform Operations Engineer (Site Reliability Engineer)

Responsibilities

• Own Cross-Platform Monitoring & Observability: Design, implement, and maintain end-to-end monitoring, alerting, and observability solutions across Vertiv’s digital platform ecosystem — including AI platforms, automation tools, and internal applications — ensuring real-time visibility into system health, performance, and availability.
• Lead Incident Response & Management: Serve as the primary escalation point and incident commander for P1/P2 incidents across Digital platforms; lead root cause analysis (RCA), blameless post-mortems, and corrective action tracking to prevent recurrence and reduce mean time to resolution (MTTR).
• Manage Platform SLAs & Reliability Targets: Define, instrument, and enforce service level objectives (SLOs), service level indicators (SLIs), and error budgets across Digital platforms; produce regular SLA performance reports for leadership and drive platform improvements to meet or exceed agreed availability and performance targets.
• Drive Secure Coding & Operational Governance: Champion secure coding practices and DevSecOps standards within Digital delivery teams; conduct operational readiness reviews for new platform deployments, enforce configuration management and change control processes, and partner with IT Security and NPDI to ensure all platforms meet Vertiv’s security and compliance requirements.
• Automate Operations & Reduce Toil: Identify and eliminate manual operational toil through automation. This includes automated remediation runbooks and anomaly detection through the use of scripting, IaC tools, and approved automation platforms.
• Capacity Planning & Performance Engineering: Analyze platform utilization trends and conduct capacity planning across Digital environments; proactively identify performance bottlenecks and recommend architectural improvements to ensure platforms scale reliably with business demand.
• CI/CD Pipeline Reliability & Deployment Support: Partner with Digital delivery teams to ensure CI/CD pipelines are instrumented for reliability, deployment risk is managed through progressive rollout strategies, and production deployments are supported with appropriate rollback and health-check capabilities.
• Evaluate & Advance Observability Tooling: Stay current on advancements in observability, AIOps, and SRE tooling; evaluate and recommend new tools and practices that enhance Vertiv’s platform operations maturity, and drive adoption of modern reliability engineering standards across the Digital organization.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent practical experience considered.
• 5+ years of professional experience in platform operations, site reliability engineering, DevOps, or a related software/infrastructure engineering discipline.
• 3+ years of hands-on experience with enterprise monitoring and observability platforms (e.g., Datadog, Grafana, Prometheus, Azure Monitor, Splunk, or equivalent) in a multi-platform environment.
• Demonstrated experience owning and managing incident response processes, post-mortem facilitation, and SLA/SLO governance.
• Experience implementing secure coding practices, DevSecOps standards, or operational governance frameworks in an enterprise software delivery environment.

Technical Skills

• Proficiency with monitoring and observability tools (Datadog, Grafana, Prometheus, Azure Monitor, Splunk, or equivalent) for cross-platform health and performance tracking.
• Strong knowledge of SRE principles, including SLOs, SLIs, blameless post-mortems, and toil reduction practices.
• Hands-on experience with cloud platforms (AWS preferred) and familiarity with containerized environments (Docker, Kubernetes) and infrastructure-as-code tooling (Terraform, Ansible, or equivalent).
• Proficiency in multiple programming languages (Python, Ruby, Powershell, Java, Javascript, C#, etc.) for automation and runbook development.
• Experience with CI/CD platforms (GitLab, Jenkins, GitHub Actions, Azure DevOps, or equivalent) and deployment reliability practices including progressive rollout, feature flags, and automated health checks.

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.