Platform Operations Engineer (Caching Services)

Location: Round Rock, Texas (Onsite)

Job ID: 3048743

About the role

This role supports an Enterprise Caching Team and Kubernetes Development Team, with a primary focus on day-to-day platform operations, production support, monitoring, and issue resolution. The ideal candidate will function as an operational engineer responsible for maintaining platform stability while also contributing to automation initiatives and infrastructure improvements. This position will help ensure platform reliability, performance, and availability.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

Responsibilities

• Serve as the first line of support for platform and caching-related issues.
• Monitor production environments, platform health, performance, and capacity; respond to operational incidents.
• Troubleshoot customer-facing application and platform issues, performing initial triage and investigation.
• Escalate complex issues to subject matter experts as needed.
• Execute maintenance activities including upgrades, patching, backups, and recovery procedures.
• Assist with Redis configuration, deployment, and troubleshooting activities.
• Develop and maintain operational automation using Ansible and scripting tools.
• Create and maintain operational documentation, runbooks, and knowledge articles.
• Collaborate with application and infrastructure teams to ensure caching services meet enterprise requirements.
• Participate in on-call and operational support rotations as required.

Required Qualifications

• Experience supporting Linux-based systems, infrastructure, or platforms in enterprise environments.
• Background in production support with an understanding of platform operations and monitoring.
• Experience with Ansible or similar automation and configuration management tools.
• Familiarity with Bash, Python, or similar scripting languages.
• Analytical and problem-solving skills.
• Ability to learn quickly and operate independently in a support-focused environment.

Preferred Qualifications

• Experience with Redis administration or other caching technologies.
• Understanding of caching concepts such as key-value stores, data expiration, replication, and performance tuning.
• Exposure to Kubernetes, Docker, containers, or Helm.
• Experience with monitoring and observability tools.
• Experience supporting high-availability systems.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) available on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations including CompTIA and IIBA.
• Dedicated customer service team for consultants.
• Certified Career Coach.
• Welcome Packet containing full list of benefits, programs, support teams and resources.