Platform Operations Engineer
About EliseAI
We're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
About The Role
We are looking for a Platform Operations Engineer to lead high-impact, strategic, technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of business strategy and technology and serve as a critical bridge across functional areas, including our Customer Success, Sales, Marketing, Product, Engineering, and Data teams.
Key Responsibilities
- Drive cross-functional technical projects and own, optimize, and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems
- Conduct deep discovery on stakeholder needs across functional areas, design and build custom technical solutions to enhance automation, analytics, and scalability across workflows, and own adoption and outcomes across the organization
- Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey and how our operations teams engage with them
- Build business analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
- Evaluate, select, and implement new, market-leading technologies based on technical and business requirements
- Work with AWS, databases, APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
- Partner with leadership and cross-functional teams, including Customer Success, Sales, Marketing, Product, Engineering and Data, to maximize adoption and operational efficiency
- Act as a subject matter expert for business operations systems architecture, best practices, and operational improvements
- Avoid micromanagement, no fluff, full autonomy
Requirements
- Proficiency in Python and SQL
- 2+ years of experience building and scaling business operations with a technical skew
- Hands-on experience with systems development, data administration, APIs, webhooks, custom workflows, and integrations
- Strong technical and problem-solving acumen with the ability to design, implement, optimize, and troubleshoot scalable systems that improve efficiency
- Excellent communication skills, able to translate technical concepts into actionable insights
- Willingness to work in person at our offices 4-5 days a week
Preferred Qualifications
- Experience with platform architecture and analytics in a SaaS environment
- Experience with AWS cloud infrastructure
- Experience in client-facing roles
- Understanding of SaaS metrics, strategies, and lifecycle management
Why Join
- Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling so fast.
- Competitive salaries and a comprehensive benefits & perks package including medical, dental and vision premiums covered at 100%, fully paid parental leave, commuter benefits, 401k benefits, fitness & home services stipend, unlimited vacation and paid holidays.
- Relocation packages and exciting moves.
Job Compensation Range
The salary range for this role is $120,000 - $200,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.