Platform Operations 2

About the role

Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations. Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services. Act as an escalation point for platform degradation, recurring alerts, and service incidents. Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams. Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback. Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms. Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability. Establish and refine performance baselines, threshold models, and capacity trending reports. Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows. Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices.

Responsibilities

• Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services.
• Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams.
• Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback.
• Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms.
• Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability.
• Establish and refine performance baselines, threshold models, and capacity trending reports.
• Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows.
• Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices.

Requirements

• Experience with VMware Cloud Foundation Operations / vRealize Operations.
• Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools.
• Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools.
• Exposure to cloud operations in Azure or other public cloud environments.
• Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection.
• ITIL Foundation or similar service management certification.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• Minimum 3 years of experience in infrastructure monitoring, systems operations, platform support, or operational engineering.
• Experience with observability or monitoring platforms in enterprise infrastructure environments.
• Experience supporting incident management processes and operational escalations.
• Working knowledge of VMware vSphere and virtual infrastructure concepts.
• Experience defining or reporting on service reliability metrics, SLAs, or SLOs.
• Working knowledge of scripting for automation and data collection.

Skills

• Experience with VMware Cloud Foundation Operations / vRealize Operations.
• Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools.
• Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools.
• Exposure to cloud operations in Azure or other public cloud environments.
• Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection.
• ITIL Foundation or similar service management certification.

Benefits

• Comprehensive benefits package including medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.

Pay

The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)

Schedule

This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Preferred Qualifications

• Experience with VMware Cloud Foundation Operations / vRealize Operations.
• Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools.
• Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools.
• Exposure to cloud operations in Azure or other public cloud environments.
• Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection.
• ITIL Foundation or similar service management certification.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• Minimum 3 years of experience in infrastructure monitoring, systems operations, platform support, or operational engineering.
• Experience with observability or monitoring platforms in enterprise infrastructure environments.
• Experience supporting incident management processes and operational escalations.
• Working knowledge of VMware vSphere and virtual infrastructure concepts.
• Experience defining or reporting on service reliability metrics, SLAs, or SLOs.
• Working knowledge of scripting for automation and data collection.

Company Beliefs

We believe in fostering a culture of inclusion where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Equal Opportunity Employer

We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.