Platform Operations 1
Build, update, and maintain operational dashboards and alerting configurations for VCF platform services.
Monitor platform health, events, and service indicators to identify issues requiring escalation.
Support incident response activities by gathering logs, alerts, and system context for troubleshooting.
Aid in defining and tracking service performance metrics such as availability, latency, and incident response measures.
Maintain documentation for monitoring standards, alert thresholds, escalation procedures, and operational runbooks.
Participate in post-incident reviews and help document findings and corrective actions.
Support baseline performance reporting and assist with capacity trend analysis.
Help integrate observability and monitoring tools with enterprise platforms such as ITSM and reporting systems.
Follow operational, security, and compliance standards established for the platform environment.
Schedule & Presence:
This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.
Preferred Qualifications
- Exposure to VMware Cloud Foundation, vRealize Operations, or VCF Operations.
- Familiarity with Dynatrace, Splunk, Grafana, Azure Monitor, or similar observability tools.
- Exposure to ServiceNow or other ITSM platforms.
- Understanding of service level concepts such as SLOs, SLAs, and MTTR.
- Awareness of security monitoring, access controls, and audit requirements in enterprise infrastructure.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
- Minimum 1 year of experience in infrastructure operations, monitoring, systems administration, or platform support.
- Foundational experience with infrastructure monitoring, alerting, or observability tools.
- Basic understanding of incident management concepts and service support processes.
- Exposure to VMware vSphere administration or virtualized infrastructure environments.
- Basic understanding of scripting or automation concepts using PowerShell, Python, or similar tools.
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
- As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
- We have eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) helping create a sense of belonging and fostering a supportive environment where everyone is empowered to engage and contribute.
- Each group has an executive sponsor and is open to all employees.
- We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.
Expected Compensation Range
The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)
Primary Location
United States-Nebraska-Omaha
United States-Arizona-Phoenix
United States-Minnesota-St. Paul
United States-Texas-Austin
United States-Missouri-Kansas City
United States-South Carolina-Columbia
United States-Colorado-Denver
United States-Virginia-Vienna
United States-Minnesota-Saint Louis Park
United States-California-Folsom
United States-Oregon-Portland
United States-New Jersey-Pennington
United States-New Jersey-Woodcliff Lake
United States-Florida-Orlando
United States-Pennsylvania-Harrisburg
United States-Oregon-Salem
United States-Texas-Fort Worth
United States-Pennsylvania-Pittsburgh
United States-Texas-San Antonio
United States-Texas-Dallas
United States-New Mexico-Albuquerque
United States-Washington-Olympia
United States-Colorado-Englewood
Industry
IT
Schedule
Full-time
Employee Status
Regular