Platform Manager – Microsoft Dynamics 365 CRM

About the role

The Platform Manager – Microsoft Dynamics 365 is responsible for the strategic direction, prioritization, development, and ongoing optimization of the Microsoft Dynamics 365 platform. This position serves as the primary liaison between business stakeholders and technology teams, translating business needs into scalable technology solutions that improve processes, user experience, and organizational effectiveness. The Product Owner maintains the product roadmap and backlog, establishes priorities based on business value, and partners with cross-functional teams throughout the solution development lifecycle. This role requires a strong understanding of business processes and Microsoft Dynamics 365 capabilities to ensure platform investments deliver measurable value while maintaining appropriate governance, security, data integrity, and system sustainability.

Responsibilities

• Own and maintain the Microsoft Dynamics 365 CRM product vision, roadmap, and backlog, ensuring priorities align with business objectives and organizational strategy.
• Partner with business leaders, end users, IT, and other stakeholders to understand business processes, identify needs, and define opportunities for platform enhancements.
• Translate business requirements into clearly defined epics, features, user stories, acceptance criteria, and functional requirements for development and configuration teams.
• Prioritize product features, enhancements, defects, and technical improvements based on business value, user impact, risk, dependencies, and available resources.
• Serve as the primary functional decision-maker for the Dynamics 365 platform, providing direction and clarification to developers, administrators, analysts, architects, and implementation partners.
• Lead and participate in product discovery, backlog refinement, sprint planning, solution demonstrations, user acceptance testing, release planning, and post-implementation reviews.
• Evaluate existing processes and system functionality to identify opportunities for automation, standardization, simplification, and improved user