Platform & Integration Analyst

Job Responsibilities

• Understand how enterprise systems connect and diagnose root causes in workflows, integrations, and data issues.
• Work cross-functionally and communicate clearly with all stakeholder groups in the firm.
• Configure and maintain platform features including workflows, automation, validation rules, data models, permissions, and system defaults.
• Maintain platform documentation including process flows, integration diagrams, data mappings, and operational runbooks.
• Ensure platform remains stable, well-configured, and aligned with evolving business needs.
• Support or build integrations using Mulesoft, including System, Process, and Experience APIs.
• Implement and maintain low-to medium- complexity flows, basic DataWeave transformations, and error handling/logging patterns.
• Develop or refine API specifications (RAML/OAS) and contribute to API-led connectivity design.
• Act as a technical liaison between platform owners, business users, and integration developers and consultants.
• Assist with integration troubleshooting, performance monitoring, environment management, and deployment coordination.
• Identify opportunities to reduce manual work, improve data quality, and streamline end-to-end business processes.
• Contribute to automation initiatives, including workflow automation, orchestration, and early intelligent automation efforts.
• Support enhancements across cross-platform processes and help design solutions that improve efficiency and user experience.
• Partner with application vendors, implementation partners, internal developers, and system administrators.
• Translate business requests into clear technical requirements, integration plans, and configuration blueprints.
• Assist with platform upgrades, feature releases, regression testing, and user acceptance testing.
• Help coordinate release cycles, sandbox refreshes, and change-control processes.

Job Requirements

• Technical expertise in enterprise SaaS platforms (Salesforce or similar).
• Experience with API concepts and the ability to configure platform components including workflows, automation, validations, and permission structures.
• Self-motivation, relationship building skills, and effective communication skills.
• Comfortable analyzing data quality issues, process gaps, and integration breakpoints.
• Strong ability to translate business needs into technical solutions and structured documentation.
• Strong communication skills; able to work effectively with both technical and non-technical users.

Preferred Qualifications

• 3+ years experience in a Salesforce environment as a technical resource (Admin, Developer, QA, DevOps, etc.).
• Experience with Certinia at the Admin level or above is desirable.
• Mulesoft development experience or exposure.
• Experience with DevOps and CI/CD concepts and tools.
• A strong curiosity and affinity for learning AI tools and concepts.

Additional requirements

• Bachelor’s degree.
• 4-8 years’ experience working in Information Systems.
• Familiarity with RPA, workflow automation, ETL, or iPaaS tools is beneficial.

Benefits

• Robust, comprehensive medical, dental, vision, life insurance and supplemental benefit plans.
• 401(k) plan with a generous employer matching program.
• Training and professional development courses.
• Professional development incentive bonuses.
• Dynamic Employee Resource Groups.
• Competitive Paid Time Off (PTO) policy.
• Transit/parking employer stipend.
• ½ day work from home Fridays all year long.