Platform Growth Lead

About the role

We are seeking a Platform Growth Lead to join our dynamic team. This role involves launching and growing our platform partners, focusing on expanding strategic accounts, driving growth, and supporting internal teams.

Responsibilities

• Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customers
• Drive expansion within accounts in the form of increasing loan origination and product expansion
• Identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments
• Conduct preliminary diagnosis on issues impacting growth and account health
• Coordinate with internal teams and partners to ensure growth stays on track
• Support or lead quarterly business reviews and influence partners to prioritize and pursue key growth, GTM, and new product initiatives
• Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to inform improvements to the Parafin partner experience

Requirements

• At least 5 years of experience in a customer success or partnerships role, preferably focused on mid-market or enterprise segments
• Experience in a client-facing role managing multi-threaded relationships for a technical product, and demonstrated ability to build deep and influential relationships with partners up to the director level
• Proven track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact
• Track record of achieving revenue-based targets and goals, and driving account expansion
• Outstanding verbal and written communication skills, strong presence with partners
• Driven to help grow small businesses

Qualifications

• Familiarity with working on API-driven and other technical products
• Prior experience building business cases to drive strategic decision-making by your accounts
• Prior exposure to working directly with executive/C-suite stakeholders
• Experience working with cross-functional teams to solve account issues and drive partner experience improvements
• Some experience with product marketing and/or go-to-market strategy

Skills

• Excellent communication skills
• Ability to build and maintain strong relationships with partners
• Strong analytical and problem-solving skills
• Experience with financial technology and small business lending

Benefits

• Salary Range: $170 - 240K (OTE)
• Equity grant
• Medical, dental & vision insurance
• Work from home flexibility
• Unlimited PTO
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k) Employee assistance program

Pay

$170 - 240K (OTE)

Schedule

Full-time