Platform Engineer

About the role

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.

Responsibilities

• Work with developers, support personnel, installation teams on software-related concerns reported by customers.
• Build relevant documents that support development and provide insight of work done to other team members.
• Excited and passion about development/problem solving.
• Follows Company programming standards.
• Dedicated to team success. Works well in a team environment.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
• Proven Experience in Technical Support or equivalent: 5+ years.
• Must be able to be licensed in multiple jurisdictions.
• Must be available for after-hours support and travel as needed to customer sites.

Skills

• Proficiency in Networking, multicast, TCP/IP communications.
• Strong skills in working with Unix/Linux OS.
• Comfortable with scripting using Powershell and Ansible playbooks.
• Experience in database programming using SQL with SQL Server or MySQL (helpful).
• Hands‑on experience with GIT and tools like Jenkins and Kubernetes.
• Experience using AI tools, developing skills and applying them to fix issues; knowledge of agentic AI is a plus.
• Java/J2EE framework knowledge is a plus.
• Knowledge of OneLink product preferred.
• Familiar with VMware/HyperV provisioning/deployment and virtual environments.
• Familiar with various web architectures, platforms, and frameworks.
• Well‑developed analytical and creative problem‑solving skills.
• Strong interpersonal skills; able to work independently and be team‑oriented.
• Excellent oral and written communication and customer service skills.
• Very high level of accuracy and attention to detail.
• Prior casino gaming proven experience is helpful.