Platform Delivery Associate

Duties And Responsibilities

• Lead client delivery lifecycle and scrum ceremonies across cross-functional teams, managing backlog, priorities, and sprint planning to ensure timely, high-quality execution.
• Clearly articulate priorities, level of effort, dependencies, and business impact to both the scrum team and client stakeholders.
• Support the training and development of business analysts and development resources, fostering a culture of continuous learning and delivery excellence.
• Apply advanced SQL skills and expertise to proactively query databases, evaluate design implications, conduct discovery, and perform thorough audits of client platforms to ensure data integrity and optimal performance.
• Provide ongoing Quality Assurance monitoring and proactive support for client platforms, ensuring continued platform stability, addressing emerging client needs, and facilitating maintenance and enhancements as part of long-term client success.
• Act as a subject matter expert on the KAGR Data Platform, ensuring its configuration and usage are optimized to drive measurable client success and business impact.
• Collaborate directly with clients to evaluate, identify, and develop functional business requirements and specifications, translating complex business needs into clear, actionable use cases and product requirements that drive successful delivery.
• Provide proactive, data-driven guidance and best practices to client leads and account managers, empowering clients to fully leverage KAGR’s platform and maximize the value of their partnership.
• Address complex client challenges with analytical rigor—framing key questions, formulating hypotheses, and leveraging SQL and data model expertise to extract and communicate actionable insights for strategic decisions.
• Gather client feedback and work cross-departmentally to inform product offering, manage client expectations, and improve service delivery.
• Streamline processes to reduce manual tasks and improve efficiency, leveraging data-driven insights to enhance client services and support revenue growth.
• Special projects and assignments as business dictates.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field required; Master’s degree preferred.
• 4-6 years of business analyst experience in a technology setting.
• Proven track record in client services and technology delivery, as well as ability to build cross-functional relationships between engineering, business intelligence, data science, and business stakeholders.
• Demonstrated experience managing the full Software Development Life Cycle (SDLC), including requirements gathering, development, testing, deployment, and ongoing support to ensure high-quality, timely delivery of technology solutions.
• Experience with SQL required.
• Experience with modern data orchestration tools, particularly dbt, including data modeling, transformation workflow design, and analytics engineering best practices.
• Experience Microsoft Office suite, particularly advanced PowerPoint and Excel.
• Project management software such as JIRA/Confluence preferred.
• Knowledge of relational database and design structure concepts.
• Strong written and verbal communication skills and excellent interpersonal skills.
• Must be team-oriented and coachable.
• Must have attention to detail and focused concentration.
• Must be able to learn new tasks and complete tasks independently.
• Must be able to make timely decisions in the context of the workflow.
• Must possess strong organizational skills, ability to multi-task and responsiveness.