Platform Associate

About the role

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. The Platform Associate supports the athenahealth Electronic Health Record (athenaClinicals) and Practice Management (athenaCollector) applications for Privia Medical Group clinicians, working closely with the CIT IKS team, EHR Specialists, end-users, and the Privia team to understand functional business requirements, resolve EHR issues, and configure, customize & maintain athena content.

Responsibilities

• Second-level issue management support: troubleshoot and correct issues
• Document, track, and take appropriate actions to close or escalate athenaOne incident-related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaOne
• Assist in building out & maintenance of Privia’s athenaOne platform
• Perform routine QA of work
• Serve as an escalation resource for Tier 1 support
• Manage ongoing communication between multiple stakeholders effectively and timely
• Provide remote support to assist with EHR issues
• Maintain up-to-date knowledge of the software applications
• Help onboard Clinical IT members
• Walk through athenaOne functionality with Care Center and Privia staff
• Support EPCS office hours
• Support data collection related to system configuration
• Maintain up-to-date documentation
• Maintain confidentiality and comply with HIPAA
• Help facilitate the Clinical IT relationship with other Privia teams
• Perform other duties as assigned

Qualifications

• 1+ years of experience in one or more of the following areas: clinical and/or managed care experience or EHR support
• 1+ years of experience in a professional environment
• Knowledgeable about extended medical terminology
• Experience with data collection and document management
• SQL and HTML knowledge
• Must comply with HIPAA rules and regulations

Skills

• SQL
• HTML
• Medical terminology
• Data collection and document management
• EHR (athenaOne) support
• Remote support capability

Requirements

• Minimum of 5 Mbps download speed and 3 Mbps upload speed for remote work (to be verified via speed test prior to start)
• Employees who regularly work from home offices are eligible for expense reimbursement to offset internet costs

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Pet insurance
• 401K
• Paid time off
• Other wellness programs

Pay

The salary range for this role is $63,000.00 - $70,000.00 in base pay, exclusive of any bonuses or benefits. The role is also eligible for