Plant Repair Systems Manager

About the role

The Repair Systems Manager ensures paid repair, overhaul, internal FMI, and other warranty and non-warranty returned material activities follow approved processes. Manage effectively from initial customer notification, issuance of an RMA, through the timely repair/return of product to the customer, and closure of RMA/Q Notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production awareness (i.e., Failure Analysis scheduling/prioritization, production rework/repair, etc.). As a member of the Plant Leadership Team, this role will manage the Service Center Supervisor and Planner, as well as the Repair Shop Coordinators.

Responsibilities

• Management of warranty and non-warranty RMA team to include the assignment & prioritization of workloads, tasks, and other responsibilities.
• Initiation, facilitation, and closure of all RMA’s.
• Monitor and manage the production team to support all RMA efforts.
• Escalation of issues to appropriate personnel.
• Creation, maintenance and reporting of all RMA activities, management KPIs and metrics; to include tracking all RMA’s.
• Maintain repair work schedule with production support team, to ensure timely repair of customer material.
• Validate the effectiveness of associated processes and make necessary improvements and changes.
• Support, develop, any RMA procedures/instructions to assure compliance.
• Maintain a high level of data integrity within KBC’s SAP system.
• Lead and support continuous improvement efforts associated with these processes locally and globally.

Requirements

The anticipated salary range for candidates who will work in Westminster, MD is $105,400-$158,200 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. [If Non-Remote Position] [Company] is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year. Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook. 6 weeks of paid parental leave will also be available for use. Requirements for these benefits will be controlled by applicable plan documents and policies. Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements. Hired applicant will be able to purchase company stock, subject to the relevant plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Applications for this position are accepted on an ongoing basis.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Business Administration, or related field.
• Minimum of 5 years of experience in manufacturing quality control, repair, or similar field.
• Experience with SAP or similar ERP systems.
• Strong leadership and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Excellent communication and problem-solving skills.

Skills

• Strong knowledge of manufacturing processes and quality control standards.
• Experience with failure analysis and root cause identification.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Benefits

• Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits.
• Company-paid Basic Life and Accidental Death & Dismemberment Insurance.
• Company-paid Short-Term Disability Coverage.
• Voluntary life, Disability and other Supplemental coverages.
• Identity Theft and Legal Protection benefits.
• Health and Dependent Care Flexible Spending Accounts.
• Health Savings Accounts.
• Generous 401(k) plan.
• Tuition Reimbursement.
• Free corporate passes to the Baltimore Zoo and Aquarium.
• Free gym membership.
• Additional discounts include cellular, auto, theme park & attraction tickets, local restaurants, bank partnerships, etc.
• Generous Paid Time Off.
• Paid “KBC Cares” Volunteer Time Off.
• 12 company-paid holidays (includes full week between Christmas and New Year’s).
• Monthly employee welfare events and corporate outreach (Crab Feast, Take Your Daughters and Sons to Work Day, Chili Cook-Off, etc.)

Pay

The anticipated salary range for candidates who will work in Westminster, MD is $105,400-$158,200 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. [If Non-Remote Position] [Company] is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year. Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook. 6 weeks of paid parental leave will also be available for use. Requirements for these benefits will be controlled by applicable plan documents and policies. Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements. Hired applicant will be able to purchase company stock, subject to the relevant plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Applications for this position are accepted on an ongoing basis.

Schedule

This role is based in Westminster, MD and is expected to work on-site. The exact schedule will be determined during the hiring process.