Planning Specialist, Customer Experience

Key Relationships

Planning & Scheduling Supervisor
Planning & Scheduling Sr. Leader
Director
Routing and Scheduling VP
Logistics
Branch Managers, Service Managers, and Technicians
Contact Center colleagues
North America Managers and Colleagues
Key customers
Strong relationships within customer organization and Field

Branch Manager Contact Information

Contact information for Branch Managers, Service Managers, and Technicians.

Branch Manager Responsibilities

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations.
• Perform data analysis of plans, resource availability, and territory.
• Maintain geographic codes, addresses, and customer information.
• Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

Qualifications

• Advanced knowledge of Routing and Scheduling software systems.
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services, and schedule availability for unplanned demand.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint).
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.
• Manage multiple, repetitive tasks.
• Basic understanding of texting software or other forms of software needed to accomplish this objective.
• Effectively interact with co-workers and the public.
• Basic knowledge of the company’s operating systems.

Leadership Traits And Characteristics

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Education, Qualifications Or Training

• High school diploma or (GED) or equivalent combination of education and/or experience in the service industry.
• 1-2 years of related experience as dispatcher and/or customer service agent.

Physical Demands And Working Conditions

• Must be prepared to move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones, and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen, and expansive reading.
• Subject to inside working conditions: The change of building environment such as with or without air conditioning and heating.

Base Pay Range

Hourly: $18.00 - $20.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience.
Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

What We Offer

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Additional Information

• Click here to read more about our Total Rewards Program which includes:
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility