Planning Aide, #JR-00695

About the role

This position will join a team of frontline customer service experts managing the permitting process for a variety of different trades within the Permits & Inspections division of the Planning & Community Development Department.

Responsibilities

• Meet and greet homeowners, contractors, consultants, and staff in person at the Permits and Inspections front counter.
• Answer multiple phone lines and provide and interpret information regarding permitting inspection processes and procedures.
• Scan and upload applications, associated plans, and letters to permit files.
• Research information such as State Contractor and business license in compliance with permit issuance as allowed by the Virginia Uniform Statewide Building Code.
• Assist in gathering information for FOIA requests.
• Perform clerical and routine administrative work as assigned.
• Assist with other activities as assigned by the supervisor or division head.

Requirements

• Excellent communication skills both verbally and in writing (in person and over the phone).
• Exceptional customer service skills.
• Skill in the use of computers, including Microsoft Office Suite, SharePoint, etc.
• Ability to understand and follow processes and procedures in a timely manner.

Qualifications

• Experience working for municipal government.
• Experience working at a front desk for a construction office and/or a cashier, including experience balancing money/cashier.

Benefits

• Health, dental, and life insurance.
• Retirement and savings plans.
• Maternity/paternity and parental leave.
• Paid holidays and leave.