PLADS Leave Case Manager (Must Reside in NE)

Job ID: 10063 | Location: Remote, US (31999) | Nearest major market: Columbus, GA | Posted on an ongoing basis

About the role

We’ve Got You Under Our Wing. We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need.

Schedule

This role is designated as remote. You will work from your home within the continental US. Although remote, there may be occasions when you are requested to come to the office based on business need; any such requests will be communicated in advance.

Core competencies

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Qualifications

• Current knowledge of the absence management industry
• Ability to independently work in a remote environment while effectively engaging with the team
• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns by communicating status and issues
• Ability to effectively prioritize and escalate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA and ADA regulations
• Knowledge of medical disability management preferred
• Strong financial acumen
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed performance competencies

Education & experience

Required: High School Diploma or Equivalent; 1–2 years of related experience (or an equivalent combination of education and experience).

Preferred: Associate’s degree; demonstrated proficiency in product-specific areas of absence management and federal and state regulations governing these products and services.

Responsibilities

• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate.
• Assists associates with leave of absence requests and guides them through the process.
• Processes all leave of absence paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Coordinates correspondence, forms, and other documents via the claim system.
• Generates reports as required; maintains files, inputs and analyzes data.
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts providers for clarification.
• Supports management with special projects as necessary.

Pay

Salary range: $40,000 – $58,000 per year. Offers consider education, experience, licensure, certifications, geographic location, and peer compensation. It is not typical for an individual to be hired at or near the top of the range to allow for future salary growth. This range does not include potential incentive pay or benefits.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending account
• Dependent care flexible spending account
• Aflac supplemental policies (Accident, Cancer, Critical Illness, Hospital Indemnity) at no cost to employee
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock