PL Claims Examiner

What You’ll Do

• Provides exceptional service to internal and external customers.
• Investigates and reviews coverage in conjunction with legal precedence.
• Examines exposure(s) based upon an office or field investigation.
• Directs the efforts of external claim professionals such as adjusters, SIU investigators, and attorneys during the investigation.
• Collaborates with jewelers, underwriters, loss prevention and sales staff.
• Aggressively fights fraud and works with our SIU in compliance with local and state regulations.
• Establishes and maintains accurate reserves based upon company guidelines.
• Pays claimant/insured amount due according to settlement agreement and company procedures.
• Maintains excellent written and verbal correspondence with all parties involved on the claim.
• Identifies and assists with recovery activities.

What You’ll Bring

• Minimum Qualifications: High School Diploma or GED, proficiency in Microsoft suite applications, ability to obtain/maintain an adjuster’s license.
• Preferred Qualifications: Bachelor’s degree from four-year college or university, or an equivalent combination of education and experience, at least 2 years of claims adjusting experience, property/casualty insurance background, jewelry industry experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Sometimes required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.