PIV/MFA Coordinator

About the role

The ASC PIV/MFA coordinator is responsible for administering, issuing, tracking, and supporting PIV and MFA smartcards within the USAP in addition to supporting IT&C services for the US Antarctic Program, and appropriately responding to the time-sensitive needs of Leidos/Antarctica Support contract (ASC), National Science Foundation (NSF), and partner agency staff.

Responsibilities

• Identify and track PIV and MFA smartcard issuance for the USAP Enterprise.
• Leverage local site processes and staff to conduct the work at Antarctic Stations, issuing and retrieving MFA cards, along with the NSF Personnel Security Office and US Access to issue PIV smartcards.
• Develop a reporting process, create standard operating procedures, and automate the generation of PIV compliance reports, participant intake process, and management performance reporting.
• Analyze and report on access audit compliance for yearly customer deliverables.
• Develop a PIV/MFA smartcard maturation plan for the USAP to ensure future compliance with FISMA cybersecurity requirements.
• Onboard program participants by creating a management process with HR and ASC partners, instructing service desk staff on the implementation of PIV or MFA Smartcards for stations, developing a seasonal program implementation plan, and assisting with technical support for ASC customers.
• Generate metric reports and review them for the program.
• Provide senior analyst support on the IT&C Enterprise Service Desk for the Leidos/Antarctica Support Contract, National Science Foundation (NSF), partner agencies within the USAP, and other national programs requiring approved USAP IT&C support.
• Issue and retrieve PIV/MFA smartcards, ensuring all IT&C services are delivered according to the established SLA.
• Collaborate with IT&C/ASC partners and other USAP stations to help meet seasonal objectives.
• Organize and update documents pertaining to ASC contractual support for fiscal year contract deliverables.
• Respond to work orders to resolve IT&C service issues and events, including creating, monitoring, and documenting work order resolutions for internal customers, NSF, and other government agencies.
• Provide technical support using collaboration tools in the areas of password resets, email, directories, standard MS Windows desktop applications, smartphones, and network connectivity.
• Provide personal computer support, problem analysis, and hardware/software installation and configuration.
• Maintain an audit trail and statistical records according to the USAP SOPs.
• Conduct higher levels of troubleshooting for computer and network issues and coordinate with other departments to facilitate actions.
• Support MECM patch management with weekly CISA updates.
• Support HP Hardware laptop support for lifecycle replacement, organizing and coordinating replacement schedules.

Qualifications

• Bachelor's degree in technology or a cybersecurity-related field.
• Minimum four (4) years of experience in working in IT Service delivery as a Tier Analyst.
• Industry experience working in a cross-functional matrixed team environment.
• Excellent time management and work prioritization skills.
• Service-based mindset.
• Strong organizational and verbal/written communication skills required.
• Familiarity with SQL-based management tools.
• Experience generating presentation-quality reports.
• Strong communication skills to coordinate with various USAP sites and participants.
• Service Management with an ITSM (Information Technology Service Management) tool.
• Knowledge Management documentation.
• Experienced with Excel Pivot tables and Query reporting.
• Experience with Windows 10/11 support and Microsoft 365.
• Basic PowerShell.
• Knowledge of FISMA, the NIST Cybersecurity framework and federal cybersecurity requirements.
• Knowledge of how federal cybersecurity audits are conducted.
• Four years of technical support experience with computer systems and networks for a government network.
• Knowledge Management documentation.
• SharePoint List management experience.