Pitch Technician

Qualifications

• Experienced with Technical live event Technical Operations
• Ability to operate, learn, and triage complex AV systems
• Resourceful and accommodating for clients and guest needs
• Tier 2 equipment break/fix capabilities
• Ability to troubleshoot technical equipment and AV network issues in depth
• Clearly communicate and follow-up on all technical issues to event lead and or producers
• Able to occasionally work early/late including weekends
• Experience and ability to learn AV configuration and management software
• 5-7 years’ experience working in corporate AV service, commissioning, and training end users
• Provide end-user support, consulting, or education to event organizers
• Perform proactive activities to resolve problems or identify resolution to the appropriate party
• Troubleshoot AV problems last minute as required
• Liaison for requests to our helpdesk and sales team and drive resolution for any client need
• Assist with other office AV requirements on days when there’re no pitches or events in the pitch spaces
• Familiarity with Cisco or Poly video conferencing equipment preferred
• Working knowledge of MS O365 suite