Pitch Technician

Company Description Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com. Overview As the Pitch Technician, you will be responsible for the day-to-day technical maintenance and operation of all on-site equipment related to our rooms & spaces dedicated to pitches. This role will also backup the Executive Event Technician in times of need. This position provides the technical acumen and execution to “wow” a client or guest by showcasing the AV systems abilities at the direction of event tech and producers. This role can be VIP client and guest facing. *Visa sponsorship is not available for this role including H1B, OPT EAD etc.* Responsibilities Provide end-user support, consulting, or education to event organizers Set up, operate and manage audio and video equipment, and provide AV support Perform proactive activities to resolve problems or identify resolution to the appropriate party Troubleshoot AV problems last minute as required Liaison for requests to our helpdesk and sales team and drive resolution for any client needAssist with other office AV requirements on days when there’re no pitches or events in the pitch spaces Qualifications Experienced with Technical live event Technical Operations Ability to operate, learn, and triage complex AV systems Resourceful and accommodating for clients and guest needs Tier 2 equipment break/fix capabilities Ability to troubleshoot technical equipment and AV network issues in depth Clearly communicate and follow-up on all technical issues to event lead and or producers Able to occasionally work early/late including weekends Experienced and have the ability to learn AV configuration and management software 5-7 years’ experience working in corporate AV service, commissioning, and training end users Familiarity with Cisco or Poly video conferencing equipment preferredWorking knowledge of MS O365 suite Additional Information All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an ""at-will"" relations. Salary Range - $110-125K/yr Publicis Groupe offers a comprehensive benefits package including medical, dental, vision, retirement(401(K)), wellness and other employee programs. For additional information regarding available benefits, please visit publicisconnections.com.