Pit Assistant Manager- Casino Customer Service Leader

Responsibilities

• Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department
• Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis
• Manages accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Schedules (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
• Provides visible leadership in gaming operation areas
• Ensures compliance with Title 31 requirements and processes
• Models regulatory, departmental and company policies and procedures

Qualifications

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
• Three years progressively more challenging experience in a gaming operations role, some table games experience preferred
• Must be proficient in Microsoft applications (Excel, Access, Word)

Skills

• Proficient in Microsoft applications (Excel, Access, Word)
• Good oral and written communication skills, must be fluent and literate in English
• Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
• Able to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Benefits

• Paid time off is earned according to the local policy and increases with the length of employment
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position

Pay

Starting Salary: $54,000 Annually

Schedule

Details on schedule not specified in the job posting.