Pipeline - Product Director, Resy

About the role

We are seeking a talented and passionate Product Director to lead our Hospitality Product team and the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners.

This is a pipeline requisition to gather talent for future opportunities as a Product Director at Resy and Amex.

Responsibilities

• Develop and refine the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering, and Business teams
• Be the source of truth for our Hospitality Product audience, prioritization process, and product experience
• Establish and maintain standards for product quality, and ensure that issues are escalated and resolved in a timely manner
• Manage all Product Management team members on the Hospitality Product team
• Partner with members of the Product Leadership team to define success metrics and goals tied to your team’s performance and growth
• Monitor and escalate capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines
• Support the integration strategy with American Express’ recent acquisitions of Tock and Rooam
• Serve as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements meet compliance and privacy standards
• Create connective tissue and highlight gaps between different strategies and projects across the team
• Refine the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle

Qualifications

• 7+ years in a Product role
• Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements
• Passionate about technology, product, user insights, and data
• Strong time management and organizational skills with attention to detail
• Grasp of technical concepts and comfort working closely with engineers and product managers
• Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers
• Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions
• Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business
• A self-starter who thrives in a fast-paced environment
• Able to navigate ambiguity and manage high degrees of change
• Creative problem solver who appreciates thinking in the “white space” and designing complex, new-to-market solutions
• Takes an ethical approach to product strategy and understands how to assess and navigate risk
• Proven track record of mentoring Product Managers and desire to nurture and upskill talent
• Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive (a plus)