PINK Supervisor-Zona Rosa

About the role

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

A Victoria’s Secret & Co PINK Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a PINK Manager. This role reports to the Store Manager or PINK Manager, as assigned. Scope and level of responsibility may vary based on store size and business complexity; in some locations, this role may take on broader responsibility for leading the business.

Responsibilities

• Ensure a strong customer and brand environment by supporting a store that delivers a compelling and consistent PINK experience
• Ensure product presentation and selling behaviors reflect the Brand’s guidance and objectives
• Execute and maintain visual execution within the PINK business
• Drive product storytelling and selling behaviors that bring the brand to life
• Maintain sales floor and fitting room standards (if applicable)
• Execute category-level execution aligned to brand priorities and direction
• Partner with Operations Leaders to ensure product availability and readiness
• Identify and escalate risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Lead and demonstrate company values
• Execute the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling
• Coach and develop associates
• Execute Daily Work Force Management actions to manage labor hours
• Maintain visual merchandising standards
• Collaborate with Sales Leadership Teams to ensure seamless execution
• Lead and model behaviors that link to leadership competencies
• Demonstrate and lead company policy and procedures
• Perform additional duties as assigned, including floorset mapping and execution, product launch support, brand education, and shipment processing

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Excellent merchandising skills
• Experience influencing cross-functional partners in informal and formal settings
• Self-awareness with an interest in seeking feedback to improve and develop
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• Experience directing other individuals in the performance of their job duties preferred
• 1+ years of retail leadership experience preferred

Pay

Minimum Salary: $16.00 per hour; Maximum Salary: $19.20 per hour. VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including your specific skills and experience, geographic region, or other relevant factors.