PINK Manager-Santa Fe Place

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

About the Role

The PINK Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Responsibilities

• Drives the overall customer and brand experience within the PINK Business.
• Ensures both product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Owns visual execution within their line of business by translating brand direction into clear priorities and daily actions.
• Leads product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience.
• Provides category-level performance insights, leveraging company tools and reports.
• Maintains sales floor and fitting room standards (if applicable).
• Manages talent lifecycle, including interviewing, hiring decisions, and performance management, alongside the Store Manager.
• Leads direct reports, as assigned, including PINK Supervisors and/or Selling Associates.
• Leads and demonstrates company values.
• Acts as Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling.
• Develops associates through coaching and feedback.
• Executes Daily Work Force Management actions to manage labor hours.
• Maintains visual merchandising standards.
• Collaborates with Sales Leadership Teams to ensure seamless execution.
• Leads and models behaviors that align with leadership competencies.
• Demonstrates and enforces company policy and procedures.
• Performs additional duties, including floorset mapping and execution, product launch support, brand education, and shipment processing.

Requirements

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• Self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to influence cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Pay

Minimum Salary: $20.50 per hour. Maximum Salary: $26.46 per hour. Your actual salary will be determined by factors such as your specific skills and experience, geographic region, or other relevant factors.

Benefits

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