Pickup Center Specialist

About the role

Pickup Center Specialists are the face of FCP Euro’s brand. They live and breathe the FCP Euro framework when providing the industry’s best customer experience from our customer-centric Experience Center. The Pickup Center Specialist assists customers with sales, returns, diagnosis, and peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The role also supports the packing and preparing of customer orders for pickup.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Responsibilities

• Provides expert guidance on European vehicle diagnostics, repairs, and part compatibility to customers
• Assists with technical customer inquiries, such as validating part fitment, gathering technical information, and providing education on job-specific part recommendations
• Assists with error orders and troubleshooting job-specific replacements
• Provides clear, empathetic support, acting as a trusted advisor and efficiently managing multiple customer inquiries for timely resolutions
• Completes customer inquiries, technical support cases, and follow-ups accurately within timelines, maintaining detailed documentation, adhering to workflows, and proactively
• Assists customers with order pickup by educating on our system and helping load parts into their vehicles as needed
• Packs orders into appropriate bags or boxes for customer pickup, confirms order accuracy, scans orders into lockers to alert customers they are ready to pick up
• Picks orders from the distribution center during high-volume periods when team capacity and bandwidth allow or when high-priority for customers is needed
• Maintains the appearance of the Pickup Center by keeping a clean and orderly workspace, accounting for all orders and paperwork, and performing general upkeep on product and marketing displays
• Completes inventory audits, locker audits, clears locker, and maintains staging areas

Qualifications

• Passion for European cars, including ownership experience and/or European car community engagement
• Hands-on experience in car repair and working knowledge of car parts and car repair
• 1+ years of experience in Customer Service or technical support within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz) is a plus
• Prior experience working as part of a team environment
• Valid driver's license

Pay

$24.00/hour, based on prior experience and qualifications. Quarterly bonus opportunity of $900.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
• Company HSA contribution
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match
• Discounted prices on our catalog of European car parts