Pickup Center Associate

Key Responsibilities

• Picks, packs, stages, and prepares customer orders accurately and efficiently for pickup
• Ensures orders are properly organized, accounted for, and ready for customers within established fulfillment timelines
• Prioritizes customer orders based on pickup commitments, order urgency, and operational needs
• Supports Distribution Center picking during periods of high volume, when team capacity allows, or when customer priority requires additional support
• Affords assistance with must-go, aged, and other time-sensitive orders
• Receives, sorts, stocks, and replenishes inventory as needed
• Maintains organized product locations, racks, shelves, staging areas, and pickup lockers
• Processes inventory movements, transfers, returns, and other inventory-related activities accurately
• Completes inventory and locker audits and assists with identifying and reconciling inventory discrepancies
• Communicates inventory, fulfillment, or operational issues that may impact customer orders or pickup experiences
• Affords friendly and professional support to customers with basic questions regarding orders, returns, parts, and the Pickup Center experience
• Affords assistance with returns and other general Pickup Center needs while following established processes and workflows
• Supports the Pickup Center Specialist with customer inquiries and front-of-house responsibilities during periods of high customer volume
• Maintains a welcoming and professional presence when interacting with customers
• Recognizes when a customer inquiry requires additional technical or automotive expertise and escalates the interaction to a Pickup Center Specialist when appropriate
• Affords assistance with basic product or order-related questions but is not expected to independently provide advanced diagnostic, fitment, or technical recommendations

Qualifications

• Previous experience in a warehouse, distribution center, fulfillment, automotive parts, retail, customer service, or similar environment is preferred
• Passion for European vehicles and an interest in the automotive industry is preferred
• Customer service experience with the ability to provide a friendly, professional, and helpful customer experience
• Organized and demonstrates strong attention to detail
• Ability to work efficiently in a fast-paced environment while maintaining accuracy
• Strong communication skills and the ability to work effectively with both customers and team members
• Ability to prioritize and manage multiple operational and customer-facing responsibilities throughout a shift
• Proficiency with computers and comfort using technology and digital tools
• Ability to learn and utilize a Warehouse Management System (WMS) and other FCP Euro operational systems
• Ability to pivot between different operational and customer-facing responsibilities during a single shift
• Ability to recognize when customer questions require additional technical expertise and appropriately escalate to a Pickup Center Specialist
• Able to lift 60+ pounds as necessary
• Able to use a pallet jack and other material-handling equipment
• Must have a valid driver's license
• Prior experience working as part of a team environment