Pickleball Enthusiast - Customer Service Representative - Pickleball Warehouse Georgia

About the role

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

Responsibilities

• Enjoy playing pickleball recreationally or competitively.
• Explain the purpose and benefits of sport-specific products.
• Guide new players getting started in the sport and make expert recommendations for advanced players.
• Deliver friendly, professional, and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow coworkers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.
• Racquet Service (may be required): Carefully and efficiently install strings according to racquet specifications. Identify possible damage or defects to racquets and/or strings and make an assessment of the necessary corrective actions. Repair and/or replace accessories as needed.

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Able to adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Bring a sense of pride in your work and represent Sports Warehouse in a favorable manner.

Qualifications

• Other duties deemed necessary to support daily operations of Sports Warehouse.

Skills

• Excellent verbal and written communication skills.
• Problem solving and critical thinking skills.
• Customer service skills.
• Attention to detail.
• Ability to multitask and remain composed under pressure.
• Knowledge of sport-specific products and services.
• Ability to learn new technologies and software applications.
• Ability to work independently and as part of a team.
• Physical stamina and dexterity for racquet stringing duties.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*
• Time Off: Paid vacation* and Paid sick time
• Financial Benefits: 401(k) retirement plan and Profit-sharing program
• Workplace Perks: Employee discounts across all Sports Warehouse brands and Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations