PIA Operations Specialist

About the role

The PIA Operations Specialist is responsible for assisting with fulfilling Texas Public Information Act (the “PIA”) and subpoena requests in compliance with statutory requirements. The PIA Operations Specialist works collaboratively with the Public Information Act Officer and Assistant Public Information Act Officer to gather and organize responsive information.

Responsibilities

• Processes a large volume of customer requests related to ZipCash images by preparing routine correspondence, organizing responsive documents, tracking requests, and ensuring compliance with statutory deadlines.
• Tracks deadlines and updates tracking systems for customer-related PIA requests and subpoenas.
• Maintains accurate and organized records to ensure efficient and error-free data retrieval and compliance.
• Provides general administrative support, including scheduling meetings and handling communications related to PIA requests.
• Actively participates in team/NTTA employee events and departmental goal setting, and attends as-needed in-person meetings.
• Participates in training sessions and stays informed on updates related to the PIA.

Qualifications

• Associate’s degree (minimum).
• Three to five years’ experience in an administrative or data retrieval role.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple tasks under tight deadlines.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality while working in a team setting.
• Strong interpersonal collaboration and communication skills.
• Eligible to lawfully work in the United States immediately; position not available for H‑1B visa sponsorship.

Pay

Starting Pay Rate: $18.84/hr. – $24.79/hr.