Physician's Office Receptionist/CNA

About the role

The Physicians' Office Receptionist/CNA serves as both the front office representative and a clinical support team member for Hopedale Medical Complex's Medical Arts and Satellite Offices. This position provides exceptional customer service while coordinating patient scheduling, registration, and administrative functions, as well as delivering direct patient care under the supervision of a physician, registered nurse, licensed practical nurse, or Practice Manager.

Responsibilities

• Open and prepare the office for daily patient operations.
• Greet patients professionally and verify demographic, insurance, and registration information.
• Answer incoming telephone calls, schedule appointments, route calls, and accurately document messages.
• Schedule appointments according to provider availability and office protocols.
• Collect copayments and other patient payments at the time of service.
• Schedule follow-up appointments and provide appointment reminders.
• Complete laboratory, imaging, and outpatient service requisitions.
• Review encounter forms for completeness and verify diagnosis and procedure coding prior to submission.
• Maintain provider schedules and coordinate consulting physician appointments.
• Order and restock office supplies.
• Perform daily opening and closing procedures.
• Perform other administrative duties as assigned.
• Prepare visit paperwork and ensure required documentation is available prior to patient appointments.
• Escort patients to examination rooms while maintaining privacy and HIPAA compliance.
• Obtain and document vital signs, patient history, medication lists, allergies, and chief complaints.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate effectively with patients.
• Absorb and document patient information and communicate