Physician Practice Patient Assistant Family Practice

About the role

Primary City/State: Goodyear, Arizona. Department: FP-Goodyear-Estrella. Work Shift: Day. Job Category: Clinical Care. Banner Health Center at Estrella provides comprehensive care for family members of all ages, aiming to build lasting relationships and create personalized care plans. As a Patient Care Assistant, you will work in a customer‑focused, friendly environment with career growth opportunities, directly with patients and an engaged team of physicians and staff. This role suits those just starting out or with years of experience who are ready to be challenged, work positively, and contribute to improving lives.

Responsibilities

• Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals, and documents all interactions according to policy.
• Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.
• Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers.
• Uses discretion and is attentive to issues of HIPAA.
• Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents.
• Follows guidelines to assist with preparing medical records for the next day.
• Maintains a clean, orderly, and well‑stocked environment in accordance with infection prevention standards.
• May assist in room set‑up and tray set‑up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.
• Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary.
• Provides support including pick‑up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re‑stocking lobbies.
• Ensures documentation in medical records are complete.
• Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary.
• Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
• Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service.
• Demonstrates proactive interpersonal communications skills when relating to internal and external customers.
• Uses discretion and is attentive to issues of customer confidentiality.
• Demonstrates skills in pro‑active resolution and attempts to resolve scheduling conflicts.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification is required.
• Requires skills and abilities typically attained with 6 months of healthcare experience.
• Must possess excellent organizational skills, as well as effective human relations and communication skills.
• Computer literacy and keyboarding skills required.

Qualifications

• Working knowledge of medical terminology preferred.
• Additional related education and/or experience preferred.

Schedule

Monday - Friday 8am-5pm