Physician Office Specialist

About the role

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Join us if your passion is to work in a caring environment, if you believe that learning is a life‑long process, if you strive for excellence and want to be among the best in the healthcare industry. This position is located in the Rural Healthcare Clinic at Towne Center Blvd.

Responsibilities

• Greets patients at arrival for appointments, initiates appropriate paperwork; completes patient registration, insurance verification, collection of patient insurance co‑pays, collects patient outstanding balances, establishes patient payment plans, ensuring accuracy of information placed in information and billing systems; works electronic medical record work queues to correct registration errors.
• Responsible for electronic and manual insurance verification and processing of insurance paperwork; obtains pre‑authorization from insurance companies when necessary; interacts with physician offices and other third parties to obtain all necessary paperwork.
• Updates patient chart (electronic or paper), obtains patient signatures on necessary documents, files paperwork, notifies appropriate clinical associates of patient arrival.
• Answers multi‑line phone system, screens calls for office associates, directs to appropriate associate, ensures appropriate phone coverage using a computerized system.
• Provides general office and clerical support as assigned by Office Supervisor/Manager, including faxing documentation to referring physician offices, completing disability, FMLA, attorney request letters for reports, patient record releases, Industrial C‑9s, C‑84s, C‑86s, Medco 17s, Industrial appeal paperwork and retroactive C‑9s.
• Works Industrial claims in the EMR system, attaching requested dictation to claims, adding diagnosis allowances and authorization numbers.
• Assists in keeping patient charts organized and filed, including scanning and docutrack information into EMR.
• Attends staff meetings.
• Attends continuing in‑house education seminars for further education as needed.
• Sorts, distributes, and mails transcription as assigned.
• Orders and stocks office supplies.
• Ensures office equipment is clean and well‑maintained.
• Provides support to appropriate staff members as assigned.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Requirements

• High School diploma or GED (required).
• 1‑2 years previous secretarial experience in a health care or medical office setting, or one to two years related experience and/or training, or an equivalent combination of experience and training.

Skills

• Well organized and highly motivated.
• Customer service oriented with good communication skills.
• Strong computer knowledge and skills.

Schedule

Day shift; scheduled weekly hours: 40.