Physician Contact Center Representative

About the role

Hospital for Special Surgery is seeking a dynamic and enthusiastic individual to join our team as a Patient Service Representative. This role plays a crucial part in ensuring that our patients receive the best possible care and service.

Responsibilities

• Triage incoming phone calls, create referrals, and schedule appointments.
• Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
• Manage a high volume of inbound and outbound calls efficiently.
• Document and close cases in Salesforce.
• Send patient itineraries via Salesforce.
• Obtain and accurately document patient demographics.
• Complete full patient registration.
• Schedule various types of appointments.
• Transcribe medical orders.
• Verify patient insurance coverage.
• Provide exceptional customer service in all interactions.

Requirements

• Education – Required: High School Diploma (GED).
• Experience – Required: 1 year experience in healthcare or a related customer service field.
• Skills – Required: Strong customer service and communication skills; ability to work with various healthcare-specific software programs; strong computer skills, with proficiency in office automation tools; ability to work effectively in a fast-paced environment; knowledge of insurance and revenue cycle processes; familiarity with medical terminology; understanding of scheduling parameters; positive, professional attitude toward assignments and colleagues; superior written and oral communication skills.

Qualifications

• Preferred: Associate degree or equivalent combination of education and experience.

Benefits

• The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

Pay

The base pay scale for this position is $32.39 - $36.04.

Schedule

This position is available on a Day shift.

Job Qualifications

• Education – Required: High School Diploma (GED).
• Experience – Required: 1 year experience in healthcare or a related customer service field.
• Skills – Required: Strong customer service and communication skills; ability to work with various healthcare-specific software programs; strong computer skills, with proficiency in office automation tools; ability to work effectively in a fast-paced environment; knowledge of insurance and revenue cycle processes; familiarity with medical terminology; understanding of scheduling parameters; positive, professional attitude toward assignments and colleagues; superior written and oral communication skills.