Physician and APP Onboarding Liaison

About the role

Provides exceptional onboarding experience for providers by ensuring timely notification and tracking of all required documents and procedures. Works proactively and collaboratively with new providers, WellSpan Medical Group leaders, Central Verification Office (CVO), Medical Staff Services, Human Resources, and other stakeholders to optimize onboarding experience and timeframe. Performs advanced coordination and onboarding support functions with providers which requires excellent communication, organizational skills, and ability to work independently with highly sensitive information.

Responsibilities

• Facilitates all aspects of the credentialing, privileging, and provider enrollment processes for newly employed practitioners and independent practitioners seeking medical staff appointment, clinical privileges, and/or network credentialing.
• Provides an excellent experience for providers during credentialing, privileging, and enrollment.
• Collects required information and initiates the notification process to key stakeholders.
• Explains to and assists practitioners in the credentialing and privileging processes, including expectations regarding accurate and timely application and document submissions, privilege criteria requirements, and regulatory requirements to ensure practitioners do not practice prior to having appropriate privileges.
• Reviews application and document submissions for completeness and proactively identifies gaps, escalating as required for resolution.
• Serves as the primary point of contact for status inquiries and updates associated with credentialing processes.
• Monitors progress of all credentialing processes according to System Credentialing Policy(s) and follows escalation processes when a practitioner is at risk of not meeting the requested start date.
• Serves as the liaison between the CVO, Human Resources, Medical Staff Services, Revenue Cycle, WellSpan Medical Group stakeholders, and locum tenens agencies to ensure timely completion of all credentialing processes following Standard Work and System Credentialing Policy(s).
• Identifies opportunities for improvement in credentialing processes to remove barriers to timely completion.
• Maintains confidentiality of provider information.

Qualifications

• Minimum Education: Associates Degree Required
• Work Experience: 3 years Required
• Knowledge, Skills, and Abilities:
  • Demonstrated ability to manage multiple projects
  • Ability to work independently and perform a variety of tasks efficiently and with accuracy
  • Exemplary organizational and problem-solving skills
  • Proficiency in data entry
  • Flexibility to adapt to changing priorities and follow through on requests
  • Excellent computer skills
  • Excellent verbal and written communication/interpersonal skills
  • High degree of professionalism

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave