Physical Therapy Technician/Patient Care Coordinator - Full Time

Starting hourly: $18.50 - $19.00 per hour

About the role

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Napa County and surrounding communities since 1952. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals. This is a full-time position at our Claremont Way location in Napa.

Schedule: Monday - Friday 7:00am - 4:00pm

Responsibilities

Physical Therapy Technician

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Handles laundry, maintaining an ample supply of clean linens.
• Records daily notes under direct supervision of and with co-signature by a licensed physical therapist.
• Provides information to patients by answering questions and requests.
• Assists in treating patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion, tracking walking time and distance, and performing prescribed exercises and strengthening techniques as requested by the physical therapist.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area, positioning equipment for therapist access, and positioning patient on equipment.
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and communicating to the person in charge or ordering.
• Enhances the physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Collects garbage at the end of each working day.
• Reports any issues needing resolution to Physical Therapists.

Patient Care Coordinator

• Greets warmly and maintains a friendly, welcoming relationship with all patients, care coordinators, and external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answers phones and greets patients with the utmost professionalism and care in a timely manner, returning voicemails the same day received. Maintains higher than 85% call answer rate.
• Participates in and adheres to HIPAA Policies and Procedures of Therapy Partners Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Schedules patient’s initial evaluations and follow-up visits through the plan of care.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at the front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent. College degree in a related health field preferred.
• Prior experience in customer service.
• Thorough knowledge of Microsoft Office; Raintree PMS experience is a plus.
• Strong customer service skills.
• Ability to maintain confidential documents.
• Must be organized and able to manage multiple priorities.
• Ability to communicate complex information in a well thought-out, easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identifying and sharing relevant information, and soliciting feedback from others; ability to give and receive feedback objectively.
• Ability to identify and problem solve.
• Strong team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with patients nearby.

Physical Requirements and Working Conditions

• Requires prolonged sitting, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and present reports.