Physical Therapy Technician - Part Time

Principal Accountabilities

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Maintains patient confidence and protects operations by keeping information confidential.
• Treats patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
• Collects garbage at the end of each working day.
• Reports any issues needing resolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

Minimum Position Requirements

• Thorough knowledge of Microsoft Office;
• Raintree PMS experience is a +;
• Possess strong customer service skills;
• Ability to maintain confidential documents;
• Able to manage multiple priorities;
• Able to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles;
• Able to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships;
• Able to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively;
• Able to identify and problem solve;
• Strong team player.

Education and Experience

• High School diploma or equivalent;
• College degree in a related health field preferred;
• Prior experience in customer service.