Physical Therapy Technician - Part Time

About the Role

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities since 1992. We are looking for a part time Physical Therapy Technician for our Huntington Beach location.

Schedule

• Monday - Friday 1:00pm - 7:00pm

Principal Accountabilities

• Prepares treatment room for patient by following prescribed procedures and protocols
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.)
• Does laundry, maintaining an ample supply of clean linens
• Under direct supervision of and with co-signature by, records daily notes
• Provides information to patients by answering questions and requests
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT
• Educates patients by demonstrating proper use of equipment and exercise routines
• Maintains patient confidence and protects operations by keeping information confidential
• Maintains safe and clean working environment by complying with procedures, rules, and regulations
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements
• Maintains physical therapy supplies inventory by checking stock to determining inventory level; anticipating needed supplies and communicating to person in charge or ordering
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player
• Collects garbage at the end of each working day
• Reports any issues needing resolution to Physical Therapists
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately
• Other duties as assigned

Qualifications

• High School diploma or equivalent
• College degree in a related health field preferred
• Prior experience in customer service

Skills

• Thorough knowledge of Microsoft Office
• Raintree PMS experience is a plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively
• Must be able to identify and problem solve
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Physical Requirements

• Requires prolonged sitting, some bending, stooping and stretching
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment
• Requires normal range of hearing and eyesight to record, prepare and present reports