Physical Therapy Technician - Full Time

Principal Accountabilities

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Maintains patient confidence and protects operations by keeping information confidential.
• Treats patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Provides information to patients by answering questions and requests.
• Edits equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Collects garbage at the end of each working day.
• Reports any issues needing resolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Affords support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately during uncovered hours at front desk.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Affords support with focusing on collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Affords support with focusing on scheduling new evaluations accurately and in alignment with clinic protocols.

MINIMUM POSITION REQUIREMENTS

• Thorough knowledge of Microsoft Office;
• Raintree PMS experience is a +;
• Possess strong customer service skills;
• Ability to maintain confidential documents;
• Ability to organize and manage multiple priorities;
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles;
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships;
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively;
• Ability to identify and problem solve;
• Strong team player