Physical Therapy Support Specialist

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
• Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.
• Process referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction
• Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals
• Report any denials or delays to leadership as needed
• Schedule patients according to clinician's referral without going above the number of authorized visits or outside of authorized date range
• Contact patients who miss an appointment and/or report missed appointment to employer
• Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case
• Perform clerical tasks in both the front and back office associated with patient care and proper record keeping
• Maintain therapy equipment including but not limited to hydrocollator, freezer, and paraffin and complete corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)
• Assist with patient flow and volume
• Aid in maintaining a neat, clean, and orderly appearance throughout the facility
• Facilitate maintenance and required service on all therapy equipment
• Follow HIPPA guidelines and safety rules
• Complete reports/logs as assigned by center leadership
• Attend center staff meetings or huddles as required
• Participate in initial and ongoing training as required
• May also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests

Qualifications

• Education Level: High School Diploma or GED
• Job-Related Experience: Customarily has at least six months or more of referral management experience
• Previous medical office experience preferred
• Working knowledge of state-specific occupational medicine requirements preferred

Skills/Competencies

• Service Mentality
• Attention to Detail
• Sense of Urgency
• Initiative and Flexibility
• Customer Service Skills
• Confidential Information Handling
• Decision Making and Problem Solving
• Teamwork and Collaboration
• Microsoft Office Proficiency

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

Pay

This position is eligible to earn a base compensation rate in the state range of $18.18 to $23.63 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

Schedule

Accepting applications on an ongoing basis.