Physical Therapy Aide Front & Back Office

About the role

Health Atlast West L.A. is seeking a reliable, professional Physical Therapy Aide to support both front-office operations and back-office patient care in a fast-paced, multi-specialty medical environment.

This role is hands-on, patient-facing, and operationally critical. This is not a passive role—attention to detail, accountability, and strong communication are mandatory.

Work environment: Fast-paced, structured, performance‑driven; team‑based, high accountability; patient‑centered, ethical, non‑drug‑focused care model.

What this role is not: Not a desk‑only job; not a “clock‑in, clock‑out” mentality; not suitable for someone uncomfortable with patient interaction or physical activity.

Responsibilities

• Check patients in and out accurately and efficiently
• Confirm appointments and perform reminder calls/texts
• Assist with intake paperwork and ensure completion
• Answer basic patient questions and route clinical questions appropriately
• Maintain front desk flow and uphold professional patient experience standards
• Assist providers during patient visits as directed
• Work with patients on prescribed exercises and modalities (under provider supervision)
• Escort patients, set up treatment rooms, and prepare equipment
• Ensure rooms are clean, stocked, and turned over between patients
• Assist with laundry, linens, and overall clinic cleanliness
• Maintain compliance with clinic protocols, safety standards, and workflows

Qualifications

• Prior experience as a PT Aide, Rehab Aide, or Medical Assistant preferred
• Comfortable working both front and back office—no silos
• Strong communication and patient‑interaction skills
• Reliable, punctual, and able to multitask under pressure
• Able to follow clinical instructions precisely
• Professional demeanor with patients and staff
• Must live reasonably close to West Los Angeles (reliability matters)

Skills (Preferred)

• Experience in a multi‑specialty clinic (PT, Chiro, Medical, Acupuncture)
• Familiarity with EHR systems and medical office workflows
• Interest in healthcare, rehabilitation, or physical therapy career path

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Training & development