Physical Therapist Center Director

About the role

At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable
• Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit
• Manages clinical outcomes and addresses outlier cases with staff therapists
• Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling
• Executes therapy plan for each patient with a focus on early intervention and same day evaluation
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Works with DTO to identify clinical improvement opportunities
• Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensures compliance with individual State Practice Act/Rules and Regulations/Workers’ Compensation Regulations
• Drives patient and client experience and satisfaction metrics
• Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
• Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
• Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promotes center initiatives and workflows that are consistent with those in other centers
• Possesses financial awareness and provides input to center budget and key business metrics

Qualifications

• Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction
• Customarily at least two years of demonstrated clinical experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated outstanding clinical knowledge of physical/occupational therapy services
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated outstanding interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Benefits

• Generous paid time off (PTO)
• Paid holidays
• Paid sick/EID days
• Set schedule
• Flexible per diem opportunities
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax spending accounts (health care and dependent care FSA)
• Training provided in our world-class occupational medicine process management model
• Medical experts panel (MEP)
• Concentra CEU courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CEU stipend and CEU time
• Tuition reimbursement
• Professional On-demand Learning Modules
• Malpractice insurance
• Unmatched opportunities for advancement locally and nationally
• Traditional and Roth 401(k) with employer match
• Competitive salary
• Colleague referral bonus program
• Colleague discount program
• Life insurance/disability
• Relocation assistance (when applicable)
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability