Physical Security Planner

About the Role

This position is responsible for providing technical and physical support for security areas such as access control, alarm monitoring, video surveillance, and threat intelligence. The Physical Security Planner will work in a collaborative team configuring, maintaining, and troubleshooting enterprise-level security system access control, video systems, and database applications. The Planner will evaluate security incidents and effectively communicate with law enforcement, security vendors, and branch staff.

Responsibilities

• Create access control badges and manage the company's access control system to ensure proper access for employees and vendors across the entire footprint, including creating new badges, making replacement badges, and granting additional access.
• Review and complete submitted Alarm Monitoring Forms, including assigning alarm codes, generating false alarm pins, and granting online alarm testing access.
• Answer the Physical Security phone line and email inbox, troubleshoot security issues, answer employee questions, redirect employees to proper departments, submit service requests, and work with security specialists.
• Maintain a chronological record of security issues, alarm activations, and security-related incidents in the Physical Security Line Log, evaluate situational events, and determine appropriate communication responses to law enforcement agencies.
• Organize and maintain security policies, procedures, documents, and plans, including updating policies, creating monthly reports, and maintaining building evacuation plans and trainings.
• Document inoperable alarm and video equipment, generate service repairs via SecureStat Online, and provide guidance to security vendors.
• Perform other related duties and projects as assigned.

Qualifications

• BA or BS degree.
• Minimum of 3 years of job-related experience.

Skills

• Excellent project management skills.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Ability to use general office equipment and a personal computer with job-related software (MS Word - Basic, MS Excel - Intermediate, MS PowerPoint - Basic).
• Background in access control systems is a plus.

Primary Office Location: 626 Washington Place, Pittsburgh, Pennsylvania, 15219.

Business Unit: Physical Security

Employment Note: FNB will not provide sponsorship for employment-based visas for this position; only candidates legally authorized to work in the U.S. will be considered.