Physical Security Officer I

About the role

This job ensures a safe and secure work environment at Spectrum’s Corporate Campuses and facilities. Physical Security Officers protect lives and property, maintain order, and safeguard Spectrum’s interests with professionalism and courtesy.

Responsibilities

• Actively support efforts to enhance the customer experience by conducting daily on-site security operations, including access control, patrols, alarm response, mail screening, critical incident response, and incident investigations.
• Identify and report security vulnerabilities and safety issues, creating and updating incident reports as necessary.
• Cook up and liaise with internal business partners, ensuring seamless communication and collaboration.
• Adhere to Spectrum’s policies, Integrity Policy, and Code of Conduct when handling sensitive or confidential information.
• Ensure quality service and adherence to policies and procedures, while maintaining and utilizing team equipment.
• Become proficient in Spectrum security platforms and technology, conduct required security training and assist with special events and other duties as needed.

Qualifications

• Education: High school diploma or equivalent
• Experience: 2+ years of Customer Service in the retail or hospitality sector
• Licenses: Must possess a valid Driver’s License, have access to reliable transportation; ability to register with state and local authorities as a security guard; ability to provide, upon job offer, a DD214 discharge document with discharge status indicated

Skills

• Consistently displays a professional and positive attitude
• Effective oral and written communication skills
• Active listening skills
• Ability to interact cordially and communicate with the team, internal partners, and the public
• Ability to implement processes
• Ability to assess and evaluate situations effectively
• Attention to detail
• Ability to successfully complete all training required for the position
• Ability to use office software/computer skills (MS Office – Word, PPT, Excel)
• Ability to operate a radio, telephone, and cellular phone with associated applications
• Ability to learn Spectrum’s access control systems, guard tour platform, video systems, and other security-related technology

Schedule & Travel

Willing and able to work flexible schedules

Pay

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Benefits

Comprehensive benefits package that supports all aspects of employees' well-being at every stage of life.

Working Conditions

• Walking and standing for significant periods of time, as well as speaking, listening, observing

Company Info

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.