Physical Security Management Center Specialist, NA

About the role

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. This position is based at our San Antonio, Texas, location and is not remote. The Security Monitoring Center (SMC) Specialist is responsible for real-time monitoring, event triage and incident reporting across Vantage Data Centers’ North American portfolio.

Responsibilities

The SMC Specialist ensures the continuous protection and operational integrity of Vantage’s data center campuses through proactive surveillance, alarm management, and precise communication. The ideal candidate is detail-oriented, technically proficient with monitoring systems, and capable of maintaining composure and accuracy in a high-tempo, mission-critical environment.

• Monitoring & Alarm Management: Continuously monitor security systems, detect, assess and validate alarms, and initiate escalation and notification procedures.
• Incident Management: Accurately document all security events, alarms and incidents, and provide clear and timely communication with Shift Leads, Regional Security Managers and on-site Physical Security teams.
• Systems & Technical Operations: Operate and monitor integrated physical security systems, perform start of shift system checks, and identify and report system malfunctions or anomalies.
• Compliance & Procedure Adherence: Follow established SMC standard operating procedures and communication protocols, ensure confidentiality and integrity of all data handled, and support compliance requirements.
• Collaboration & Communication: Maintain constant communication with shift leads and fellow specialists, relay critical information to local security teams, and contribute to team discussions and knowledge sharing.

Requirements

• 2-4 years of experience in a 24/7 security operations or monitoring center environment.
• Prior experience in a team lead, shift supervisor or senior operator role preferred.
• Experience with integrated security technologies (VMS, access control, alarm monitoring, and incident management systems).

Skills

• Strong situational awareness and ability to assess information quickly and accurately.
• Technical proficiency with physical security platforms and computer-based monitoring tools.
• Excellent written and verbal communication skills with attention to detail and documentation accuracy.
• Ability to remain calm and focused under pressure in fast-paced or critical situations.
• Team oriented mindset with a commitment to operational consistency and accountability.
• Familiarity with incident management frameworks or software.

Physical Demands And Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.