Physical Security Command Ctr Analyst (3rd shift)

About the role

The Physical Security Command Center (PSCC) is a 24x7 operation tasked with navigating elevated security activity, typically received in the form of alarms and phone calls. The primary objective is to mitigate potential business disruptions, injury, and loss of life, assets, property, and reputation. In this role, you will work in a team environment, gaining a comprehensive understanding of physical security systems and emergency dispatching protocols. You will serve as an ambassador of service to colleagues and customers, retaining information and communicating facts with context intact.

Responsibilities

• Build and maintain strong, effective relationships across multiple business areas, divisions, vendors, and emergency services.
• Resolve security system alarms, calls, emails, and alerts with an emphasis on supporting the Citizens Bank footprint (e.g., branches, admin buildings, back offices, home lending, and remote ATMs).
• Support optimum performance of all physical security equipment (e.g., cameras, DVR/NVR, Parabit, access readers, alarm devices, and panel communication lines).
• Dispatch emergency services for life/safety events.
• Maintain service level standards for Alertline-related phone calls (e.g., emergency, non-emergency, immediate terminations, and workplace violence hotline).
• Monitor 3rd party emergency alert notification systems (e.g., NC4, 3SI, and SOS Travel Tracker).
• Support administrative tasks required to meet audit, regulatory, and internal procedure obligations.
• Adhere to timelines for event notification (e.g., escalations and courtesy emails).

Requirements

• Current experience working in a Physical Security Command Center is desired but not required.
• Proven aptitude with technology and proficiency with Windows OS and Microsoft products (e.g., Excel, Word, Outlook, OneNote).
• Ability to handle confidential information appropriately.
• Proven ability to work independently as well as cooperatively in a team environment.
• Ability to sit for long periods, with lunch/break times directed by office activity.
• Experience maintaining professionalism during peak volumes and stressful situations.
• Strong time-management skills to handle assigned projects, set priorities, and exercise good independent judgment.
• Strong verbal and written communication skills.
• Extensive keyboarding or touch-typing experience, with a preference for speed and accuracy.
• Reliable transportation to report for duty at the primary (East Providence) or disaster recovery (D/R) location (Johnston).
• Flexibility to work any shift during times of critical staffing and emergency events.

Qualifications

• High School Diploma.

Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday, 11:00 PM - 7:00 AM

Pay

The hourly rate for this position is $28.00 per hour, with the opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, budget, work location, and relevant skills and experience.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity/paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy exceeding mandatory local and state requirements.

For an overview of our benefits, visit Citizens Benefits.