Photonics Support Engineer I

About the role

The Photonics Support Engineer I plays a crucial role in supporting customers worldwide with technical issues, assisting in the design of custom products, and participating in marketing and sales activities.

Responsibilities

• Provide technical support via phone, web chat & e-mail to customers worldwide.
• Interface with multiple support teams around the world to implement best practices globally.
• Reproduce setups and create technical solutions in the lab.
• Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio.
• Develop and provide customized solutions, assist in the design of custom products.
• Support Marketing and Sales activities by attending Tradeshows and Customer visits.
• Participate in managing the development of Thorlabs products by being part of an interactive development forum.
• Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel.
• Develop skill in the use of test equipment to help influence the design of next generation photonics products.
• Contribute to training of new team members by sharing your unique skills.

Requirements

• Entry level to 3 years of Photonics product and applications support experience. Will accept recent college graduate with bachelor’s degree. Lab experience with optics, mechanics, lasers, and electrical components a plus.
• BSc, MSc or PhD degree in Optics, Physics or a related Engineering field or equivalent work experience.
• Knowledge of Photonics and Laser Technology via work or laboratory experience.
• Strong communication proficiency and presentation skills.
• Ability to multitask, show attention to details, and to solve multidisciplinary problems under time constraints.
• Ability to develop and communicate dept. goals in support of Thorlabs' mission and responds to all interactions in a positive manner.
• Eagerness to learn about new technologies, process, and business models.
• Work schedule may be staggered times to cover our 8am–8pm hours of operation.
• Opportunities to travel to tradeshows, other Thorlabs manufacturing facilities (foreign and domestic), and training events on and off site.

Qualifications

• None specified

Skills

• Technical support
• Problem-solving
• Customer service
• Product design
• Marketing materials creation
• Test equipment use
• Training

Benefits

• Medical, dental and vision insurance
• Company paid life insurance
• A generous PTO package
• A 401(k) plan
• Tuition reimbursement

Pay

The estimated pay range for this role is $ 62,000 - $ 70,000 annually.

Schedule

Work schedule may be staggered times to cover our 8am–8pm hours of operation.