Photography Manager - Miami, FL

About the role

This role is based in our Miami, FL office.

Responsibilities

• Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
• Develop and implement efficient workflows optimizing output while maintaining quality product and service.
• Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards.
• Provide feedback and coaching to photographers as needed.
• Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
• Review KPI and scorecard performance regularly to identify key areas for improvement.
• Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.
• Serve as the primary point of contact for technical issues related to equipment and software.
• Troubleshoot problems and coordinate with IT support to resolve issues promptly.
• Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.
• Frequent travel within your region, and some travel to the Richmond, VA office is required.

Qualifications

• Bachelor’s degree from an accredited, not-for-profit University or College
• 3-5 years’ direct operations management of 6+ employees, remote management experience required
• Exceptional communication skills and ability to motivate and engage remote teams effectively
• Strong attention to detail and commitment to maintaining high standards of quality and accuracy
• Expertise in analyzing and interpreting KPIs and performance metrics
• Dedication to delivering outstanding customer service and ensuring client satisfaction
• Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client’s needs
• Experience with Matterport technology and 3D scanning techniques is a plus