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PHOTOBOOTH SUPPLY CO: CX TECHNICAL SUPPORT ADVOCATE: LEVEL 1

Online Jobs Philippines - Work at Home · California, United States · Yesterday
ManagementFull-time

Troubleshoot Complex Issues

Leverage your 2+ years of technical support experience to resolve software-related issues, including analyzing logs to uncover and address root causes.

Communicate Clearly

Simplify complex technical concepts for our customers, ensuring they feel supported and informed every step of the way.

Investigate and Solve

Approach intricate problems with curiosity, conducting thorough research to develop effective solutions.

Educate and Empower

Collaborate with teammates to share insights and continuously expand both individual and team knowledge.

Delight Customers

Deliver empathetic and personable support, creating positive customer experiences that go above and beyond expectations.

Team Collaboration

Partner with colleagues to brainstorm creative, out-of-the-box solutions for unique challenges.

Requirements

  • Technical Expertise: Minimum of 2 years of technical support experience, demonstrating strong troubleshooting skills.
  • Problem-Solving Mindset: Naturally curious and driven to uncover the root cause of issues, with a proactive approach to resolution.
  • Confident Communication: Skilled at explaining technical information in simple, clear terms. You're comfortable asking questions, documenting findings, and sharing insights.
  • Empathy and Understanding: Exceptional interpersonal skills, with the ability to deliver compassionate and thoughtful support in both written and verbal communications.
  • Attention to Detail: Strong command of grammar (we're fans of the Oxford comma) and precision in both troubleshooting and communication.
  • Team Player: Thrives in a collaborative environment, supporting and learning from teammates to achieve shared goals.

Preferred Skills

  • Familiarity with photography equipment, photo booth software, or related industries.
  • Experience with Zendesk.
  • A passion for learning new technologies and adapting quickly to changes.

Benefits

  • Health Benefits
  • 401K for California Based Employees
  • Education Stipend
  • Remote Work
  • Salary Range
  • Bonus Plan
  • Annual Retreat
  • Generous PTO and Holiday Schedule
  • Quarterly Financial Meetings
  • Open Book Management
  • Intimate Team
  • Work from Home Stipend

Why Join Photobooth Supply Co?

We help entrepreneurs succeed by providing innovative photo booth solutions and exceptional customer support. As a Tier 1 Technical Support Advocate, you'll play a crucial role in empowering our customers to thrive in their businesses.

To Apply

Apply Now

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