Photo Specialist

Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive and seamless experience.
• Models and reinforces customer-obsessed behaviors and service best practices across the team, including interpersonal habits (e.g., greeting, eye contact, courtesy).
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, and ensuring product availability.
• Maintains photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant, and secure environment.
• Collaborates effectively with team members, maintains respectful working relationships, and completes additional assignments as needed to support business objectives.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Pay

Salary Range: $15 - $17.5 / Hourly