Phones and Cashier Support

Your role @ Chanel

Your role as a Phones and Cashier Support involves answering all phone inquiries professionally, accurately documenting messages, and providing excellent customer service. You will also perform cashier and administrative duties in support of various functions required for the Boutique and the Head Office, adhering to CHANEL standards.

What impact you can create at Chanel

• Provide excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Establish and maintain strong client relationships over the phones by responding promptly and appropriately to all internal and external queries
• Help at cashier with processing transactions precisely as needed
• Ensure Cash and Wrap stations are prepared and stocked as needed
• Prepare packaging and assist with gift wrapping parcels as needed
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Qualifications

• Successful experience of at least 1-3 years in customer service
• Retail operations and/or phone customer service is an asset
• Excellent verbal and written communication skills
• Strong organization and follow-up skills (essential)
• Proven ability to work in a fast-paced environment
• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required
• Comfortable working with different departments and teams
• Fluent English, French a plus

What you will bring to the role

• Successful experience of at least 1-3 years in customer service
• Retail operations and/or phone customer service is an asset
• Excellent verbal and written communication skills
• Strong organization and follow-up skills (essential)
• Proven ability to work in a fast-paced environment
• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required
• Comfortable working with different departments and teams
• Fluent English, French a plus

What you would gain from this experience

• The opportunity to work with a fun, creative and passionate brand
• The opportunity to support and contribute to the back of house
• Competitive compensation: $56,500CAD annually + bonus
• Benefits at CHANEL: Health & Wellness, Financial Security, Time to Recharge, Parental Support, Employee Assistance Program (EAP), Professional Growth & Development