Phone Technician Lead

Responsibilities

• Lead and mentor a team of Phone Technicians, supporting all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).
• Oversee and support infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.
• Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.
• Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.
• Train and mentor other Phone Technicians to elevate team performance and technical expertise.
• Perform HR duties as assigned, including but not limited to interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
• Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.
• Perform HR duties as assigned, including but not limited to interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
• Work standard 8-hour shifts scheduled within the core operational window of 6:00 a.m. – 6:00 p.m. Maintain flexibility to support mission-critical operations, work extended hours during peak periods and respond to last-minute emergency requests.

Requirements

• High School Diploma with 11+ years of experience, an associate’s degree with 9+ years of experience, or a bachelor’s degree with 7+ years of experience.
• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
• Experience in resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.
• Proven track record of leading a technical team in a telecom, network, or desktop support environment.

Qualifications

• Demonstrated ability managing teams with a diverse range of skillsets in direct support to customers.
• Experience with implementation on the Sponsor's network LAN infrastructure.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Benefits

Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Pay

TBD

Schedule

Standard 8-hour shifts scheduled within the core operational window of 6:00 a.m. – 6:00 p.m.