Phone Sales Associate – Deluxe Med Spa

Responsibilities

• Answer and manage inbound calls promptly and professionally
• Follow up on missed calls, web inquiries, and leads without delay
• Convert prospective clients into booked appointments through consultative phone sales
• Collapse scheduling across Deluxe locations using practice management software
• Maintain accurate documentation of client interactions, follow-ups, and lead status
• Collaborate with clinic managers and front desk teams to ensure a smooth client handoff
• Track and report on lead volume, conversion rates, and call activity
• Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders

Requirements

• Excellent English communication skills, written and spoken — required
• Mandarin Chinese proficiency, written and spoken — strongly preferred
• 1+ year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare background preferred
• Confident phone presence with strong sales instincts
• Strong organizational skills and ability to manage high call and follow-up volume
• Comfortable working across multiple locations and teams
• Proficiency with scheduling or CRM software (Zenoti experience a plus)
• On-site in Brea or Diamond Bar minimum 4 days/week
• Available Monday - Friday

Growth Opportunity

Strong performers in this role have the opportunity to advance into our Aesthetic Sales Consultant position, which comes with higher earning potential and expanded client-facing responsibilities.

Compensation

$20–22/hr + Commission

Benefits

401(k)Health insurancePaid time off